Join us for Business Bites - Anticipating Disruption| How Authentic Customer Engagement Keeps You Ahead of the Competition
Disruption can be a fear inducing concept for leaders at today's mature enterprise organizations. No one wants to lead a currently thriving company into failure.
The potential for disruption is a reality in today's competitive global market. It's important for enterprise leaders to confront that reality by anticipating how their industry will evolve to meet shifting customer desires. In this session we'll explore the role that authentic customer engagement can play in anticipating and proactively responding to disruption. We'll look at how it helps enterprise organizations nimbly avoid being displaced by startups and we'll also look at how entrepreneurial founders can build new business solutions by identifying and filling gaps in the customer journey of existing enterprise client customers.
Join us for an exciting interactive panel discussion with Innovation and Customer Excellence thought-leaders: Paul Stovall, Phyllis Olson, and Brandon Caudie. We'll discuss the relationship between customer experience strategy and organizational strategy while exploring how customer insights can prevent today's leaders from running companies that will be disrupted tomorrow.
Paul Stovall - SVP of Worldwide Sales and Customer Success
Paul Stovall is responsible for worldwide sales, global channel sales and global customer success/client services teams at TeleSign. Prior to joining TeleSign, Paul worked for more than 20 years as an Enterprise Sales Executive at several startups, most recently as the Sr. Director of Sales at Seattle based startup Usermind.
Phyllis Olson - Director of Customer Success Salesforce
At Salesforce since 2016, Phyllis has earned five Salesforce certifications that she leverages to help enterprise-level clients maximize the value they get from their Salesforce products. Prior to joining Salesforce, Phyllis "grew up" in "Big 5" management consulting focusing on process improvement, reegineering, and organizational change. She has had a long career leading teams to drive business results and deliver value to clients. She has lead project management, technology, and creative departments, along with ecommerce product management. Phyllis is passionate about customer satisfaction --- if you drive it, employees are happier and businesses see financial growth and profitability.
Brandon Caudle - Customer and Employee Experience (CX/EX) Strategist
Brandon Caudle is a seasoned service and support industry practitioner and consultant, with more than twenty years of experience working in and with Fortune 500 companies. As an industry visionary, he has driven ITIL and Knowledge initiatives across multiple companies and countries, leveraging his KCS expertise, skillset, and experience to assess, implement, and evolve Knowledge and CX initiatives in the technical service and support industry across multiple time zones and geographies. His favorite yoga pose is Savasana.
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About Business Bites:
An original webinar series brought to you by HanaHaus in close collaboration with ON ITS AXIS. Enjoy 45-minute livestream episodes featuring renowned thought leaders and notable speakers from various industries. Join us for thoughtful conversations every month where our guests share insights on innovation, leadership, business development, and other relevant topics!
About ON ITS AXIS:
ON ITS AXIS is an award-winning innovation consultancy helping enterprises accelerate faster and at scale. Since 2009 we've partnered with some of the brightest, most forward-thinking companies to spark change, enhance agility, and optimize growth. Over the years we've had the honor to work with companies like Samsung, Google, Amazon, Yahoo, IBM, and BICS. Together, we’ve created business models, taken products from concept to commercialization, and created cultures of excellence.
About HanaHaus:
HanaHaus is a community workspace that combines the best aspects of café and coworking culture and cultivates a dynamic atmosphere for innovation. The concept of HanaHaus is rooted in the philosophy that great ideas spring from anywhere, and more often when people come together. HanaHaus brings people together and offers a space where they can connect, explore new ideas, and bring them to life.